Refund policy

This policy explains how returns, refunds, and exchanges are managed at Bean Buster Coffee. We aim to provide a clear and fair process for customers.

1. Eligibility for Returns

Products must be in their original condition, unused, unopened, and in their original packaging. Proof of purchase is required for all return requests.

2. Products Not Eligible for Return

Perishable items, including coffee beans and alternative milks, cannot be returned unless they arrive damaged or defective. Gift cards and sale products are not eligible for return.

3. How to Request a Return

To request a return, email info@beanbustercoffee.com.au or call 0400 400 540 with your order number and details of the issue. Returns sent without prior approval cannot be accepted.

4. Returning Your Item

Once approved, return instructions will be provided. Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method.

5. Damaged or Incorrect Items

If a product arrives damaged or incorrect, contact us within seven days of delivery with a photograph and details of the issue. We will assess the case and arrange a replacement or refund when appropriate.

6. Refund Processing

Refunds are issued to the original payment method once the returned item is received and inspected. Processing may take up to five business days. Your bank or payment provider may require additional time to finalise the transaction.

7. Exchanges

Exchanges are handled by returning the original item (if eligible) and placing a new order once your return has been processed.

8. International Orders

International returns, including those from New Zealand, must be shipped at the customer's expense. Shipping fees are not refundable for international orders.

9. Policy Updates

This policy may be updated periodically to reflect operational, legal, or regulatory changes. Updates take effect once published on this website.

Effective 5 February 2026